Sign Up for and Manage AllPayer Advantage

Health Plans: 

  • AllPayer Access,
  • Medicare

Workflow: 

  • Claim Status,
  • Eligibility and Benefits

Sign up for AllPayer Advantage, view your current subscription, and manage your billing information and provider list. 

Note: If you subscribed to AllPayer Access or Medicare before we offered AllPayer Advantage, you can keep your existing subscriptions or upgrade to AllPayer Advantage.

To cancel a subscription, call Provider Sales at 1-800-721-8563, and choose 2 for Sales.

Review the steps in this guide, or go to the storefront now.

Sign up for a subscription

To sign up, you must first sign into NaviNet. If you can't sign up, contact your NaviNet security officer. After one person from an office subscribes, everyone in that office has access. 

To complete the sign-up process, a security officer at your office must provide the NPI, provider/group name, and tax ID of every provider who intends to use the AllPayer services, and at least one Medicare-enrolled provider. Have this information available when you sign up, if possible.

  1. In the upper-right corner of any NaviNet screen, click the My Profile icon (), and then click Manage Subscriptions. The NaviNet AllPayer Storefront appears. 



     
  2. Select the check box in the lower-right corner, and then click Add Subscriptions
  3. Follow the steps in the subsequent screens to subscribe, and to provide billing and provider details.

After you enter your provider information, the AllPayer health plans are ready to use. Please allow up to two business days to access Medicare services. 

To enter provider information later, access the storefront. Then, in the upper-right corner of the window, click Manage Subscription Details, and then click Manage Providers

You can also access the storefront to manage subscriptions and providers by choosing an AllPayer health plan or Medicare from the Health Plans menu. The health plan home page includes links to manage your subscriptions and providers.

View or upgrade your current subscription

Use the storefront to view your subscriptions.

Note: If you subscribed to AllPayer Access or Medicare before we offered AllPayer Advantage, you can keep your existing subscriptions or upgrade to AllPayer Advantage.

If you canceled a subscription, you can access the storefront to stop the cancellation or to pay off a remaining balance. 

  1. In the upper-right corner of NaviNet, click the My Profile icon (), and then click Manage Subscriptions. The NaviNet AllPayer Storefront displays your current subscriptions and subscriptions that you can sign up for.
  2. To update a subscription, select the check box next to a subscription, and then click Update Subscriptions.
  3. On the next screen, review the monthly cost, verify that you read the use agreement, and then click Subscribe Now.

If you upgraded a subscription, your changes take effect immediately. Next month, you'll receive two invoices. In the first invoice, we bill you at the previous rate until the day that you upgraded. In the second invoice, we bill you at the upgraded rate for the remainder of the month. In subsequent months, you'll receive only one invoice.

Manage your billing information

  1. In the upper-right corner of the NaviNet AllPayer Storefront window, click Manage Subscription Details, and then click Manage Billing Information
  2. In the Manage Subscriptions window, view or update your account, billing, or payment information, or view your billing history. Click Payment Methods to add a new credit card or to include a backup card. When you add a new card, you can mark it as the primary payment method, if necessary. We charge all automatic payments to the card marked as primary payment method.

    Note: We provide billing history for the dates after NaviNet upgraded to the new storefront and online payment system. Your previous billing history does not appear.  

Any updates that you make take effect immediately.

Manage AllPayer and Medicare providers

When you sign up for AllPayer Advantage, you must add all AllPayer providers and at least one Medicare-enrolled provider. We use the NPI that you provide to search the CMS provider enrollment file to determine whether a provider is enrolled with Medicare.

Add or remove providers at any time, to keep the provider list up-to-date. On the Health Plans menu, click Medicare or any AllPayer health plan. Under Workflows for This Plan, click Manage Providers

Manage user permissions (for security officers only)

By default, all users can sign up, upgrade, and view subscriptions for their office. To change a user's permission so they can view subscriptions only, go to Administration > Manage User Permissions, and disable NaviNet Storefront for the appropriate users. 

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