To open a support case that includes attachments, you must open the case from the Manage My Profile page. See Open a case with supporting files. Otherwise, use the following procedure:
- Click the Support and Feedback icon () in the upper-right corner of any screen.
- On the My Profile panel, in the Get Support section, click Contact Support. The Contact Support window appears:
- Click Open a Case Online to submit a support case or click Chat With Us to start an online chat with a support representative. You can also call the support line at 888-482-8057.
To include supporting files with your case, you must use the Open a Case link on the Manage My Profile page.
To upload multiple supporting files, put all the files in one folder, create a compressed file of the folder, and then upload the compressed file. If you're a billing agency that needs to complete the authorization form, download the Third-Party Authorization Form.
- Click your profile icon () in the upper-right corner of the screen, and then click Manage My Profile.
- On the Manage My Profile screen, click Open a Case in the Support Cases section on the left side of the screen.
- On the Open a Support Case screen, fill in the required fields. To upload a supporting file, click Choose File in the Supporting Files section at the bottom of the screen.