As of May 31 2020, Aetna has removed free access to their transactions on NaviNet. Aetna is still available via our AllPayer Advantage offering.
With an AllPayer Advantage subscription, you can check patient eligibility and claim status for Aetna, as well as over 1000 other commercial and Medicaid plans. Find out more on the AllPayer Home page.
When you add a tax ID for your office in NaviNet, NaviNet automatically adds all of the providers associated with that tax ID. These providers are then available for use with any health plan associated with that tax ID. See Adding a Tax ID and its Associated Providers to Your Office for more details.
When you use Manage My Profile to change your office's address or phone number, the change affects onlyNaviNet. You must still contact any health plans you work with to give them your new address or phone number.
NaviNet requires that you change your password at set intervals, in accordance with HIPAA security standards. However, you can change your password at any time. If you forget your password, see Resetting Your Password.
Yes. To change the amount of time your office can remain inactive in NaviNet before the system automatically logs you out, contact your office's Security Officer. If you're the Security Officer, see Changing My Office Timeout Period.
The Security Officer is the only person in your office authorized to make this change. Ask your Security Officer to extend or shorten the period in which you want to keep your session open while NaviNet is inactive. The default time period is 30 minutes.
Yes. You can access NaviNet using Internet Explorer, Mozilla Firefox, Google Chrome, and Safari. Refer to Browser Requirements for more information.
Note: Some functionality hosted by health plans or plan-approved vendors may not be available in all browsers. If you try to access this functionality, you will be prompted to access the functionality using Internet Explorer.