What should I do when a treatment plan needs medical review?

Review these guidelines to help us meet strict state-mandated authorization turnaround times so that the patient can begin treatment as soon as possible.

Your treatment plan may be denied due to missing documentation or a missed peer-to-peer clinical discussion if you don't follow these guidelines:

• Submit your treatment plan early in the day. Do not submit the treatment late in the day or right before the weekend or a holiday.
• Submit the required documentation at the same time that you submit the treatment plan, or within one hour.
• Ensure that your contact information is up-to-date in Eviti Connect, using My Account. We use this information to contact you to request more documentation or to request the physician's information for a peer-to-peer clinical discussion.
• Ensure that you and the physician are available for us to contact you after you submit the treatment plan. If your state mandates a 24-hour turnaround time, we must be able to reach you within the next 6 to 10 hours.

To set up a peer-to-peer clinical discussion with our medical team, call NantHealth Support at 1-888-482-8057.